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CUSTOMER SERVICE SECTION: PLACING AN ORDER USA/CANADA

HOW CAN I PLACE A NEW ORDER
The store is designed so you can find the products you need by category, alphabetic order, brand or health concern. Once you have selected the product(s) and are ready in the shopping cart, you can then proceed to checkout.
 
Note that logging in before is not required in order to shop and you will offered to create a personal account during checkout so you check the status of your order at anytime.
 
SHIPPING METHODS AVAILABLE
During checkout, you may have the option to choose from different shipping methods and carries depending on your location, purchase and availability.

Free shipping is applied either by entering promotional coupons or by taking advantage of the offers we place in the front page or are sent via newsletter subscription. Our most common shipping methods are regular USPS or UPS. For international shipping methods click here.

 

PAYMENT METHODS AVAILABLE
We offer many payment methods, usually the most common available. Visa, Master Card, American Express, Discover, Paypal and Google Checkout. If available for your location  and purchase, payments made by Check or Money Order need to clear before we process any orders, allow the necessary time for payment to be completed before we ship any orders.

HOW SAFE IS THIS SITE?
We guarantee your shopping and browsing experience to be 100% secure, We use SSL encryption, constant monitoring and other state of the art security measures to make sure your experience is always safe and secure. 

 

PLACING A NEW ORDER - CANADA ORDERS
To place an order in our site is basically the same process as placing an order from the United States with the addition of some requirements set by Canadian customs.

Customs Value of Contents Declaration.  Please note that we declare the full value of your order on the shipping label. The contents of your order are described as Nutritional Supplements for Personal Use.

Import Taxes. You may be required to pay import taxes if you use UPS. The charges are separated from your purchase and shipping fees and must be covered by the customer. Contact your local customs office for more information.

Import Restrictions to Canada. Ordering some products may cause some issues with your local customs authorities as they can seize your shipment if the product falls into the category of products not allowed to be imported into Canada. Hoodia is one these products.

Some other products are only allowed through your doctor if you want to bring them into Canada. Some of these products are: Yohimbe, Human Growth Hormone, Androstenedione, Pregnenolone, DHEA, Acetyl-L-Carnitine, L-Tryptopahn and any products containing Vitamin K. In addition to this restrictions, all the other products are required to be orders for 90 days of usage and no longer. To determine the order usage, you can check the servings amount located in the products page. You may ask your doctor to call the special access program at 1.613.941.2108 to obtain permission so you can place the order and are able to import it without issues.

Useful Tools & Information.

Special Access Program

Weight Conversion:

1 Lb ( pound ) = 453.5
1 Lb ( pound ) = 16 Ounces
1 Ounce = 28.34 Grams

 

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The products and the claims made about specific products on or through this site have not been evaluated by healthgenesis.com or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Prices and promotions are subject to change without notice.